Refund policy

Discovery Flight pre-orders

If your plans change before your Flight ships, email hello@zeroritual.com.au for a full refund.

If something arrives damaged or faulty

Tell us within 7 days at hello@zeroritual.com.au with your order number and a photo. We will replace it or refund it, your choice. We will not ask you to send a broken bottle back.

If the wine is corked, oxidised or otherwise not right

Wine is agricultural and occasionally a bottle is off. Tell us within 30 days of delivery, keep the bottle and roughly three-quarters of its contents, and we will replace or refund it. We do not make this difficult.

What we cannot accept back

Opened bottles (other than a genuine fault as above), and anything damaged after delivery through storage in heat or direct sun.

Your rights under Australian Consumer Law

None of the above limits your rights under the Australian Consumer Law. If a product has a major failure you may choose a refund or a replacement.

How refunds are paid

To your original payment method, usually within 5 business days of us agreeing the refund.

Last updated: 22 July 2026.